INFOGRAPHIC : Self-Service’s Future Stems from Customer Service’s Past

Added by Hya Gatdula on Jul 16, 2013 4:40 AM.
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How many of us dread calling when it comes to customer service because we anticipate a long wait time, have been passed around to multiple customer service reps or have happened upon a CSR who was apparently having a very bad day and wasn’t afraid to let it show? That’s what has sold me on using self-service whenever possible, and nothing is more appreciated than brands and organizations that help me help myself to the answers and information I need.

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