Exceptional Customer Service is Genuine - Steve Curtin
Too often, customer service is viewed as a department, a designated
employee’s job role or, someone else’s responsibility. Because of this
limited view of customer service, many employees are content to simply
execute a series of mandatory job functions until the end of their
shifts—blissfully unaware of the myriad opportunities forfeited to make
lasting positive impressions on their customers.
Read more on: www.stevecurtin.com