INFOGRAPHIC : 10 Elements of a Great Waiting Line
A waiting line must be constructed logically as well as strategically to
successfully do its job: Keep customers moving and keep them happy. The
configuration of a queue is half the battle, but what can be found (or
not found) within the confines of that line can be the difference
between disgruntled customers and satisfied ones.
Read more on: www.customerthink.com