5 Social Customer Service Lessons Learned in 2013

Added by Katie Smith on Dec 2, 2013 3:52 AM.
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As we begin looking forward to and making plans for the new year, it’s important that we also look back at the customer service lessons we’ve learned, so that we can apply them to future efforts and campaigns.

While social media is no longer a new communications channel for brands, it still seems to present a lot of major challenges when it comes to communicating to and with customers. Here are five top 2013 social customer service lessons learned that may serve every organization well in 2014

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