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7 Training Tips for your Social Customer Service Team

Added by Robert Keay on Dec 2, 2013 9:29 AM.
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Despite the plethora of training available for expanding your brand over social media, solid tips for training a social customer service team are noticeably absent. To be a best-in-class, customer-driven company, you need to answer questions and engage with customer on their terms, on their turf. For the billions of people who’ve gravitated to Facebook and Twitter, that means you need to provide amazing support over social media.


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