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Mapping The Customer Service Journey In Four Easy Steps

Added by Katie Smith on Jan 11, 2015 6:06 AM.
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Ringing in a New Year is a great time for businesses to take some time to reflect on the successes and challenges of the prior year and to think strategically about the goals and outcomes they hope to achieve in the New Year. In Stephen R. Covey’s book 7 Habits of Highly Effective People, he introduces the concept of first seeking to understand.

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